Returns, Refunds & Exchange Policy

SLAYA – Returns, Refunds & Exchange Policy

At SLAYA, we are committed to delivering high-quality products while maintaining the highest hygiene standards. Due to the intimate nature of lingerie products, we follow a strict return and exchange policy.

Returns & Exchanges

For hygiene and safety reasons, all lingerie and intimate wear products sold on SLAYA are non-returnable and non-exchangeable once delivered.

Returns or exchanges will only be accepted in the following cases:

The product received is damaged.
The product received is defective.
The product received is incorrect or different from the item ordered.

Any issue must be reported within 48 hours of delivery.

To raise a request, please email us with:

Order Number
Clear photographs of the product
Photographs of the outer packaging
A brief description of the issue

Requests made after 48 hours of delivery may not be eligible for review.

Non-Returnable & Non-Exchangeable Products

For hygiene reasons, the following products cannot be returned or exchanged:

Bras
Bralettes
Panties & Briefs
Thongs
Lingerie Sets
Bodysuits
Shapewear
Sleepwear
Intimate Apparel
Stockings & Hosiery
Any product purchased during sale, clearance, or promotional campaigns

Returns or exchanges will also not be accepted if:

The product has been worn, used, washed, or altered.
Original tags have been removed.
The product is not returned in its original packaging.
The product has been damaged after delivery.
Refund Policy

Refunds will only be issued for approved cases involving:

Damaged products
Defective products
Incorrect products delivered by SLAYA

Once the issue is verified and approved, the refund will be processed within 5–7 business days.

Prepaid order refunds will be credited to the original payment method.
COD order refunds will be processed via Bank Transfer or UPI.

Shipping charges are non-refundable unless the error occurred from our side.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

For any return, refund, or exchange-related assistance, please contact us:

Email: support@slaya.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST